Terms of Service
Last updated: 22 August 2026
1. Overview
Vitelar ("we", "us", "our") provides managed research, writing, and web development services. By placing an order, submitting a quote request, or creating an account, you agree to these Terms.
2. Orders and quotations
Fixed-price packages are purchased directly through checkout. Larger or more complex projects are quoted individually after you submit your requirements; work only begins once you accept a quotation and payment is received. Each order is assigned a unique reference number for tracking.
3. Payment
Payments are processed securely through Stripe. We do not store your card details. Prices are shown in USD unless stated otherwise and are due in full before work begins, unless a different payment schedule has been agreed in writing.
4. Revisions and delivery
Each package specifies the number of revision rounds included, if any. Deliverables are reviewed internally for quality before being sent to you. Turnaround times are estimates and begin once we have everything needed to start the work.
5. Your content and files
You retain ownership of any files, materials, or instructions you provide. You are responsible for ensuring you have the right to share anything you upload with us.
6. Intellectual property in deliverables
Unless otherwise agreed in writing, ownership of the final deliverable transfers to you upon full payment. We may retain internal working copies for quality assurance and support purposes.
7. Cancellations and refunds
You may request cancellation before work has started for a full refund. Once work has begun, refunds are considered case by case based on work completed. Contact us through your dashboard or at hello@vitelar.com to discuss a specific order.
8. Limitation of liability
Our liability for any claim relating to an order is limited to the amount paid for that order. We are not liable for indirect or consequential losses.
9. Changes to these terms
We may update these Terms from time to time. Continued use of the service after an update constitutes acceptance of the revised Terms.
10. Contact
Questions about these Terms can be sent to hello@vitelar.com.